Terms and Conditions

Effective Date: JAN 2025

Welcome to VA Disability Manager LLC ("we," "us," or "our"). By hiring us for claims management services or accessing our website, you agree to these Terms and Conditions ("Terms"). Please read them carefully before engaging with our services.

Services Provided

VA Disability Manager LLC offers comprehensive claims management services for veterans and reservists, including:

  • A free consultation to determine eligibility for claims assistance.
  • Development of treatment plans and guidance for improving or securing service connections.
  • Review of VA decision letters and formulation of strategies for claims success.
  • Assistance with crafting NEXUS and lay statements.
  • Preparation for Compensation and Pension (C&P) evaluations.

Eligibility: Our services are exclusively for veterans or individuals in reserve status with the military.

Disclaimer: All advice and assistance provided is based on our expertise in claims management.

Nothing discussed should be considered medical advice.

Payment Terms

  • Fee Structure: Our fee is 25% of the retroactive pay awarded upon successful claim completion.
  • Payment Methods: We accept all forms of payment, including credit cards, debit cards, and electronic payments.
  • Refunds: No refunds are offered as payment is collected only after successful claim completion and receipt of retroactive pay by the client.

SMS / Text Messaging Terms and Conditions

Opt-In Consent Requirement: The (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS/TEXT Communications:  By opting in to SMS communications, you agree to receive text messages related to customer care:

  • Appointment reminders.
  • Follow-up messages
  • Claim status updates.
  • Requests for additional information.
  • Billing inquiries
  • Other customer service communications relevant to your claims process. 

Examples of typical messaging:

***Hi John, This is a reminder of your scheduled appointment today Jan 1, 2025 at 3 PM EST / 12 Noon PST.  We look forward to helping you with your claim. You can reply STOP to opt out of SMS messaging from VA Disability Manager at any time. ***

***Hi John, Just a quick note to let you know I got all your medical records, and we are ready to start submitting your claim details.  Thank you, VA Disability Manager! You can reply STOP to opt out of SMS messaging from VA Disability Manager at any time.”

*** Hi John, Letting you know your fully developed claim was submitted today, the claim number for your reference is 23424234BC.  Please keep us informed of any notifications your get from the VA regarding your claim.  Thank you again for choosing VA Disability Manager! ***

No Marketing: We do not send marketing or solicitation messages via SMS.

Standard Messaging Disclosures:

  • Message and Potential Data Rates: Standard message and data rates may apply based on your mobile carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
  • Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your claim or appointment scheduling. 
  • Opt-in: You may opt-in to receive SMS messages from VA Disability Manager in the following ways:
    • Verbally, during a conversation
    • By submitting an online form
    • By filling out a paper form
  • Opt-Out Instructions: You may opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
  • Additional Opt-out Option: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our contact us form.
  • Help Requests: For assistance, reply "HELP" to any SMS message or contact us directly at [email protected].
  • For more details, visit Terms and Conditions or our Privacy Policy.

User-Generated Content

You may submit testimonials on social media platforms. Inappropriate or misleading submissions are subject to removal. By submitting testimonials, you grant VA Disability Manager LLC the right to use the content for marketing or promotional purposes.

Limitation of Liability

To the fullest extent permitted by law, VA Disability Manager LLC is not liable for:

  • Delays, errors, or omissions in the claims process caused by client inaction or failure to provide accurate information.
  • Losses or damages resulting from reliance on information provided during consultations or claims guidance.
  • Any third-party actions, such as delays in VA processing.

Intellectual Property

All content on our website, including text, images, logos, and resources, is the property of VA Disability Manager LLC. Unauthorized copying, distribution, or use of our content is strictly prohibited.

Governing Law

These Terms are governed by the laws of the State of New Mexico, without regard to its conflict of law principles.

Confidentiality and HIPAA Compliance

We are committed to maintaining the confidentiality of your personal and medical information. All consultations and communications are conducted in compliance with HIPAA regulations. No information will be shared with third parties without your explicit consent.

Changes to Terms

We reserve the right to update these Terms at any time. Significant changes will be communicated via email to all active clients and posted on our website. Continued use of our services after changes are made constitutes your acceptance of the updated Terms.

Contact Information

For questions or concerns regarding these Terms, please contact us: